Subject: RE: Phone stats
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>
Date: Wed, 26 Jan 2022 13:36:40 +0000

+Hamed

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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From: Sara Aknooni (SRAK)
Sent: Wednesday, January 26, 2022 2:36 PM
To: Ashish Dabral <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Phone stats

Hi Ashish, Josephine,

As you received, we will have a meting on Monday to plan a regular report on all Support applications.
Prior to the meeting, please schedule a call and compare your results on the following metrics and bring to Monday session:

  *   Trend of calls from last 6 month break down in Accepted, Missed and Abandoned
  *   Call stats break down in Countries and Languages in Dec. Jan
  *   Call stats break down in Agents, Accepted, Missed, Abandoned in Dec, Jan
  *   Call stats break down in Agents, Duration

Thank you in advance!

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>