Subject: Jayway chat Audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 26 Jan 2022 06:03:25 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R6C3JDS9FZ (Shagufa): Incomplete Chat, the customer left the chat after the initial response. 

Chat ID: R638V495HL ( Jason and Bhupendra ): Chat was transferred to Bhupendra as Jason lost his internet connection and Bhupendra did not respond for 7 minutes and then closed the chat after 1o minutes. Jason, please make sure your internet works when you are logged in to Jayway from now on as going forward we cannot afford to lose/abandon any chat and need to make sure every chat is handled properly and there should be no delay for more than 30 seconds while responding/replying to customers and responses need to be absolutely in line with the process expectations 

Chat ID: R698DVWPGZ ( Shagufa ): Chat was handled well and as per process guidelines and expectations. 

Chat ID: R6IAH4TD1D (Harsh ): Chat was handled perfectly well and as per process expectations. 

Chat ID: R6IAV50ZTN ( Jason ): Please advise customers to visit the link :https://jaywaytravel.com/travel-agents to get the details/information needed for travel agents. The no. that you provided is customer service no. for Jayway travels. For commission related queries please advise them as per the website : 
Selling with JayWay could not be easier 

In our years of experience we have found that your client gets the very best trip if we speak to them directly. All you need to do is put us in touch and we will take care of everything, including sending you your commission check. You get to save a huge amount of time and still make the same money. Commission 

Our trip packages are commissionable at a percentage of the land portion, minus any airfare and credit card payment fees. The advantage for you over making separate bookings is earning commission on all the land components. 

Chat ID: R6NA0S89CW ( Harsh ): Incomplete chat, the customer left as he had something important thing to do. 

No missed/abandoned chats. 

Thanks and Regards, 
Amit