Subject: Tech Support Candidate - Emon Jain
From: Emon Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Jan 2022 00:51:22 -0500

| | Tech Support Test

Name | Emon Jain
E-mail | [email-masked]
Phone Number | (201301) 8318272356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 65
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Champ info Software | Desktop support engineer | Currently working | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Ping the website url in cmd.

2.Check internet troubleshooting like lan cabel Or enabled and disabled with the help of ncpa.cpl command.

3.Check time and date in user computer.

4. Clear all cache and cookies in browser that you have using.

5.Check the proxy if we have apply in computer user.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth button for your device that you have using.

2.Open the Bluetooth for your mobiles phones.

3. Go to Bluetooth setting for your mobile phones.

4. Check those device that you have opened Bluetooth.

5.End click.

What according to you makes you a good candidate for customer service or technical support job? | Being a fast learner, I quickly pick up skills knowledge related to my project.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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