Subject: Daily performance summary for LiveSalesman team for Jan 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Jan 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 5 | 21 | 0 | 26
Khaled Sufian | 0 | 0 | 14 | 3 | 17
Mohiuddin Lsm | 0 | 1 | 45 | 5 | 51
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 15 | 0 | 0 | 15
Malek Hosan | 0 | 1 | 22 | 7 | 30
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulaziz Albishr | 0 | 2 | 0 | 0 | 2
Ali Ibraheem | 0 | 1 | 28 | 2 | 31
Javed Aslam | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 12 | 0 | 0 | 12
Aws Adra | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 44 | 2 | 46
Doaa Almutawa | 0 | 0 | 41 | 5 | 46
Ebrahim Qasem | 0 | 0 | 1 | 0 | 1
Naji Shabanh | 0 | 0 | 33 | 3 | 36
Rayan Suliman | 0 | 0 | 41 | 5 | 46
Grand Total | 0 | 38 | 290 | 32 | 360

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 54
| Delivery Related | (blank) | 16
| | Damage during delivery | 5
| | Day of Delivery - Status | 22
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 49
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 6
| | Cancelation | 7
| | Refund for Other reason | 4
| | Refunds after Return | 7
| | Return Request Initiation | 1
Customer Services Total | | | 183
No Answer | No Answer | (blank) | 2
| | No Answer | 51
No Answer Total | | | 53
PreSales | Other Enquiry | Offers | 23
| | Payment Methods | 1
| | Store Availability | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| | Return Policy | 4
| Product Related | (blank) | 4
| | Product Specification | 25
PreSales Total | | | 65
Grand Total | | | 301

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 3 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 2 | 0 | 1 | 1 | 1 | 0 | 5
Grand Total | 2 | 0 | 1 | 1 | 5 | 1 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 10 | 5 | 12 | 17 | 4 | 27 | 75
Javed Aslam | 1 | 0 | 0 | 0 | 2 | 10 | 13
Mohiuddin Lsm | 6 | 1 | 3 | 2 | 4 | 8 | 24
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 6 | 3 | 1 | 2 | 2 | 10 | 24
Shaha alsubaie | 0 | 0 | 0 | 0 | 1 | 5 | 6
Malek Hosan | 8 | 1 | 0 | 1 | 3 | 9 | 22
Ali hazzaa | 6 | 2 | 5 | 4 | 4 | 8 | 29
Ebrahim Qasem | 0 | 0 | 0 | 1 | 3 | 2 | 6
! Hassan Saeed | 1 | 0 | 0 | 1 | 2 | 6 | 10
Khaled Sufian | 8 | 0 | 0 | 0 | 0 | 1 | 9
Doaa Almutawa | 5 | 2 | 1 | 1 | 1 | 2 | 12
Asma Alotaibi | 5 | 0 | 1 | 0 | 0 | 1 | 7
Ali Ibraheem | 0 | 0 | 4 | 1 | 1 | 0 | 6
Syed Ataullah | 0 | 0 | 0 | 2 | 2 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 2 | 1 | 5 | 1 | 0 | 0 | 9
Grand Total | 58 | 15 | 32 | 34 | 29 | 90 | 258

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 3 | 0 | 0 | 4 | 0 | 3 | 10
Hasan Nour | 12 | 7 | 6 | 4 | 5 | 10 | 44
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 2 | 0 | 1 | 0 | 6 | 10
Syed Ataullah | 7 | 2 | 0 | 1 | 0 | 1 | 11
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 6 | 3 | 0 | 1 | 0 | 0 | 10
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 32 | 14 | 6 | 11 | 6 | 22 | 91

Please feel free to reach out for any further clarifications.