Subject: Daily performance summary for LiveSalesman team for Jan 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Jan 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 24 | 0 | 0 | 27
Raghwendra Pratap Singh | 0 | 1 | 58 | 0 | 9 | 68
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 3 | 37 | 0 | 0 | 40
Mohammed Ali | 8 | 0 | 6 | 0 | 4 | 18
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 8 | 34 | 0 | 0 | 42
Ankit Kumar | 0 | 2 | 14 | 0 | 0 | 16
Waseem Ahemad . Khan | 0 | 7 | 38 | 0 | 0 | 45
Amir Aziz | 0 | 0 | 0 | 4 | 0 | 4
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 6 | 6
Issam Tantori | 0 | 0 | 0 | 0 | 2 | 2
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 23 | 211 | 4 | 21 | 268

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 45
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 24
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refunds after Return | 2
Customer Services Total | | | 76
Mattress Related | Post-Sales | Product Complaints | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | (blank) | 2
| | Payment Methods | 1
| | Store Availability | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 55
PreSales Total | | | 60
Grand Total | | | 142

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 8 | 0 | 0 | 2 | 16
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 9 | 10 | 0 | 4 | 7 | 0 | 30
Syed Ataullah | 0 | 0 | 0 | 1 | 4 | 0 | 5
Mohammed Ali | 3 | 0 | 3 | 14 | 0 | 0 | 20
Jok Kuol | 0 | 1 | 0 | 2 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 2 | 0 | 0 | 0 | 2
Grand Total | 17 | 12 | 13 | 21 | 11 | 4 | 78

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 2 | 0 | 2 | 0 | 2 | 30 | 36
Abu Sufian | 17 | 2 | 3 | 4 | 3 | 21 | 50
Waseem Ahemad . Khan | 9 | 0 | 1 | 4 | 5 | 11 | 30
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 3 | 4
Jok Kuol | 0 | 4 | 3 | 1 | 1 | 9 | 18
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 0 | 0 | 5 | 11 | 21
Raghwendra Pratap Singh | 1 | 0 | 1 | 0 | 4 | 3 | 9
Alhamzi Mohammed | 5 | 0 | 0 | 7 | 2 | 3 | 17
Grand Total | 37 | 8 | 10 | 16 | 23 | 98 | 192

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 5 | 3 | 0 | 0 | 0 | 10 | 18
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 3 | 4
Murtaza Kutiyanawala | 0 | 0 | 4 | 1 | 1 | 18 | 24
Jok Kuol | 0 | 1 | 2 | 3 | 2 | 8 | 16
Raghwendra Pratap Singh | 3 | 1 | 0 | 0 | 2 | 3 | 9
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 2 | 0 | 3
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 6 | 8 | 4 | 7 | 45 | 82

Please feel free to reach out for any further clarifications.