Subject: Tech Support Candidate - AHMAD JAAN
From: AHMAD JAAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 13:52:41 -0500

| | Tech Support Test

Name | AHMAD JAAN
E-mail | [email-masked]
Phone Number | (+91) 8171805625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla Vihar , New Delhi.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Bharti Airtel | FR Engineer | 5/12/21 | 19000
Previous Employer 2 | Excitel Broadband | Field Engineer | 16/01/21 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I can't access ndtv.com than I will follow the steps.
1. I will make sure my internet connection work properly ( wired or wireless ).
2. I will check IP address and DNS address of my computer.
3. I will  check web site is down for me or everyone.
4. I will open website in other web browser.
5. I will restart my computer.
6. I will make sure search result load properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device.
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option.
Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | Its all about our attitude in addition to our academic qualification, like we should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.Show willingness to help,show to customers that you understand their frustrations by empathized and sympathized them and give best options and recommendations to help the customer to satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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