Subject: Tech Support Candidate - Shubham Raghav
From: Shubham Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 13:15:17 -0500

| | Tech Support Test

Name | Shubham Raghav
E-mail | [email-masked]
Phone Number | (+91) 8650440027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techvisor services pvt.ltd | Service desk engineer | 10jan | 13000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st we have clear browing history.
2nd we have to clear cache.
If website is not open then this should be a website error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st we to turn on Bluetooth.
2nd we have search the device we have to connect.
3rd after that we have to select the device that we connect and enter pairing code.
4th The device will connect after entering pairing code.

What according to you makes you a good candidate for customer service or technical support job?

1-we must have excellent listening skill.
2-we must have excellent communication skill.
3-we must know about technical terms.
4-we must have the knowledge of technical.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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