Subject: Tech Support Candidate - Vijay Rawat
From: Vijay Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 06:31:13 -0500

| | Tech Support Test

Name | Vijay Rawat
E-mail | [email-masked]
Phone Number | (91) 9953222018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Devali, khanpur, delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Vpn

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fareportal | Senior executive | Currently working | 38 k
Previous Employer 1 | Yatra | Senior executive | 2017 | 30 k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart your device. Sometimes it's fix by restarting the system.

2. Please check whether your computer is connected with interent. Please make share the internet connection works.

3. Check if the website is down for everybody or just for you. Sometime site are down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Touch and hold bluetooth option in your phone.

2. Tap pair new device. And tap the name of the Bluetooth device you want to pair with your device.

3. Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I am very patience, problem solving skills, listen effectively. Creative thinking and stress resistant.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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