Subject: Tech Support Candidate - Chandra Prakash
From: Chandra Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 05:43:39 -0500

| | Tech Support Test

Name | Chandra Prakash
E-mail | [email-masked]
Phone Number | (91) 8340357717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hajipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | |
Previous Employer 1 | Ienergizer | Executive | |
Previous Employer 2 | Concentrix | Practitioner | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.

If we are able to open other websites that states we are connected with internet .
If  we have problems with other sites, we might need to reboot our modem and/or router, as any hiccups there can bring down our  entire browsing session.

We will also try with incognito mode .

In case if it won't work with that we can make DNS setting to default connect with VPN and retry

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen

Click on bluetooth icon

Search for available devices

Pair with the new device
Tap the name of the Bluetooth device you want to pair with your device.
Bluetooth connected .

What according to you makes you a good candidate for customer service or technical support job? | I am fit for the job and capable of delivering excellent results.  I possess skills that are unique, and likely unteachable, which makes me  an above average candidate. I 'll be an asset to the company and a perfect fit for the team.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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