Subject: Tech Support Candidate - Neetu Rani
From: Neetu Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 05:23:56 -0500

| | Tech Support Test

Name | Neetu Rani
E-mail | [email-masked]
Phone Number | (91) 8683842751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rewari
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SecMark Consulting Pvt Ltd Mumbai | It executive | 10 oct2021 | 25
Previous Employer 2 | I Enegizer | Jr.Engineer | 31dec 2020 | 20

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Shot down the computer and restart .
Refresh website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Scrolldown from the top of the screen.

2 Touch and hold Bluetooth .

3 Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Good relation with customer.
Be Polite .
Good knowledge of technical support.
Talk in a manner .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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