Subject: Tech Support Candidate - Prashant Varma
From: Prashant Varma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 05:14:36 -0500

| | Tech Support Test

Name | Prashant Varma
E-mail | [email-masked]
Phone Number | (91) 7840040636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
SCCM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Traverse Technologies Pvt. Ltd. | Assistant Manager | Present | 27700
Previous Employer 1 | CMS Info systems Pvt. Ltd. | IT executive | August 2015 |
Previous Employer 2 | OCL Iron and steel ltd. | IT executive | July 2013 |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the internet connectivity that internet is working or not.
If the internet is working properly then I will clear the browser Cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- I will switch on the Bluetooth of Mobile phone and the Bluetooth speaker.
Step 2- I will search the Bluetooth speaker from Mobile phone.
Step 3- I will pair the Bluetooth speaker with Mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | My attitude in addition to my academic qualification, like I am soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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