Subject: Tech Support Candidate - ROSHAN KUMAR
From: ROSHAN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 04:17:00 -0500

| | Tech Support Test

Name | ROSHAN KUMAR
E-mail | [email-masked]
Phone Number | (91) 9627510472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Outkloook Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptara | Indesign Operator | |
Previous Employer 1 | Capital Trust Ltd | Desktop support/ hardware Support | |
Previous Employer 2 | Mitrata Inclusive financial Ltd | Desktop Support/ Hardware support | | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com,
Launch another browser, like Internet Explorer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Turn on speaker Blutooth
Setep 2- Turn on Mobile Blutooth,
Step 3- See spekar blutooth name and then pair a device.

What according to you makes you a good candidate for customer service or technical support job? | like I should be soft spoken, good listener, problem solver, helpful. and improoved our skill any time
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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