Subject: Fwd: Tech Support Candidate - Mudit Pandey
From: Ashish Dabral <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Tue, 25 Jan 2022 00:29:59 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Mudit Pandey" <[email-masked]> 
To: "saurabh" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "arundhati dutta" <[email-masked]> 
Sent: Tuesday, January 25, 2022 12:38:05 PM 
Subject: Tech Support Candidate - Mudit Pandey 

	

	
	
			Tech Support Test 
		Name 	Mudit Pandey 
E-mail 	[email-masked] 
Phone Number 	(091) 8604143073 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
video confrence 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	3i infotech 	desktop engineer 		20500 
Previous Employer 1 	Dynacons system & solutions 	desktop engineer 	12 sep 	14500 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Used a case management tool 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, we will ask the user to check the connectivity, if the net is running, then ask what is the error, then will tell its solution. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all, we will turn on the power of bluetooth, then turn on the bluetooth of your phone, then pair it and connect it. 
What according to you makes you a good candidate for customer service or technical support job? 	Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. 
On a scale of 1 - 5 please rate your fluency in spoken English 	3