Subject: Fwd: Daily performance summary for LiveSalesman team for Jan 24th, 2022
From: Ashish Dabral <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jan 2022 23:59:21 -0700 (MST)

Regards, 
Ashish Dabral 

From: "HB report" <[email-masked]> 
To: "dinesh sharma" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Ankit Arora" <[email-masked]>, "Sameer Sadiq, LM-HB" <[email-masked]>, "faizal maradeya" <[email-masked]>, "Shahzeen Rizvi" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "tejendra singh" <[email-masked]>, "nalineedhar kasibhatla" <[email-masked]>, "Deeksha" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Deepak Devasia" <[email-masked]>, "saurabh" <[email-masked]>, "Alan Ninan" <[email-masked]>, "Ashick Ali" <[email-masked]>, "ahmed zohar" <[email-masked]> 
Sent: Tuesday, January 25, 2022 9:01:32 AM 
Subject: Daily performance summary for LiveSalesman team for Jan 24th, 2022 

Please find listed below the performance data for the LiveSalesman team for Jan 24th, 2022. 

    * Total tickets created : 

	Total tickets created 	Groups 					
	Agent Name 	Facebook HB UAE 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails UAE 	Grand Total 
	Mosab Mohammed Abdalla Nasreldin 	4 	0 	23 	0 	2 	29 
	! Hassan Saeed 	0 	0 	0 	0 	0 	0 
	Khaled Sufian 	0 	0 	0 	0 	0 	0 
	Mohiuddin Lsm 	0 	0 	0 	0 	0 	0 
	Malek Hosan 	12 	0 	0 	0 	0 	12 
	Mohammed Ali 	2 	0 	0 	0 	11 	13 
	Ali hazzaa 	0 	0 	0 	0 	0 	0 
	Hasan Nour 	0 	0 	0 	0 	0 	0 
	Abu Sufian 	0 	7 	31 	0 	0 	38 
	Alhamzi Mohammed 	0 	5 	59 	0 	6 	70 
	Ankit Kumar 	0 	5 	19 	0 	0 	24 
	Waseem Ahemad . Khan 	0 	1 	21 	0 	4 	26 
	Raghwendra Pratap Singh 	0 	0 	27 	0 	5 	32 
	Amir Aziz 	0 	0 	0 	8 	0 	8 
	Abdulmajeed Alanazi 	0 	0 	0 	0 	0 	0 
	Javed Aslam 	0 	0 	0 	0 	0 	0 
	Naji Shabanh 	0 	0 	0 	0 	0 	0 
	Aws Adra 	0 	0 	0 	0 	2 	2 
	Issam Tantori 	0 	0 	0 	0 	2 	2 
	Ali Ibraheem 	0 	0 	0 	0 	0 	0 
	Asma Alotaibi 	0 	0 	0 	0 	0 	0 
	Doaa Almutawa 	0 	0 	0 	0 	0 	0 
	Grand Total 	18 	18 	180 	8 	32 	256 

    * Whatsapp chat type: 

	HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
	Customer Services 	(blank) 	(blank) 	20 
		Delivery Related 	(blank) 	1 
			Day of Delivery - Status 	1 
			Delayed Delivery (Furniture) 	1 
			Delayed Delivery (HH) 	1 
			Delivery Status 	21 
		Product Complaint 	(blank) 	1 
			Complaint within Warranty 	7 
		Refunds and Cancelations 	Delay collection 	1 
			Refund for Other reason 	2 
			Refunds after Return 	2 
	Customer Services Total 			58 
	No Answer 	No Answer 	No Answer 	3 
	No Answer Total 			3 
	PreSales 	(blank) 	(blank) 	4 
		Other Enquiry 	(blank) 	2 
			Offers 	1 
			Promo Code 	1 
			Store Availability 	2 
			Store Location 	2 
		Policy Related 	Delivery Cost 	2 
		Product Related 	Pricing 	3 
			Product Specification 	56 
	PreSales Total 			73 
	Grand Total 			134 

    * Total count of ageing for Facebook: 

	Facebook 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Mosab Mohammed Abdalla Nasreldin 	4 	8 	1 	0 	0 	2 	15 
	Ankit Kumar 	0 	0 	0 	0 	1 	1 	2 
	Malek Hosan 	14 	2 	3 	5 	3 	0 	27 
	Syed Ataullah 	0 	0 	0 	1 	4 	0 	5 
	Mohammed Ali 	2 	0 	8 	9 	0 	0 	19 
	Jok Kuol 	1 	0 	1 	1 	0 	0 	3 
	Amir Aziz 	0 	1 	1 	0 	0 	0 	2 
	Grand Total 	21 	11 	14 	16 	8 	3 	73 

    * Total count of ageing for Whatsapp: 

	Whatsapp 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Mohammed Ali 	0 	0 	0 	0 	0 	7 	7 
	Ankit Kumar 	3 	0 	2 	1 	1 	31 	38 
	Abu Sufian 	13 	2 	3 	2 	4 	22 	46 
	Waseem Ahemad . Khan 	4 	2 	2 	4 	4 	11 	27 
	Hasan Nour 	0 	0 	0 	0 	1 	3 	4 
	Jok Kuol 	1 	4 	3 	0 	1 	9 	18 
	Mosab Mohammed Abdalla Nasreldin 	2 	1 	0 	0 	7 	10 	20 
	Raghwendra Pratap Singh 	0 	0 	1 	1 	2 	2 	6 
	Alhamzi Mohammed 	2 	0 	1 	8 	1 	2 	14 
	Grand Total 	25 	9 	12 	16 	21 	97 	180 

    * Total count of ageing for Emails UAE : 

	Emails UAE 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Mosab Mohammed Abdalla Nasreldin 	1 	0 	0 	0 	0 	2 	3 
	Mohammed Ali 	12 	0 	0 	0 	1 	9 	22 
	Ankit Kumar 	0 	2 	0 	0 	0 	3 	5 
	Murtaza Kutiyanawala 	0 	4 	1 	0 	1 	18 	24 
	Jok Kuol 	0 	2 	0 	3 	3 	9 	17 
	Raghwendra Pratap Singh 	0 	1 	0 	0 	1 	4 	6 
	Waseem Ahemad . Khan 	3 	0 	0 	1 	1 	0 	5 
	Hasan Nour 	0 	0 	1 	0 	0 	0 	1 
	Alhamzi Mohammed 	1 	0 	0 	0 	0 	0 	1 
	Syed Ataullah 	1 	0 	0 	0 	0 	0 	1 
	Aws Adra 	2 	0 	0 	0 	0 	0 	2 
	Issam Tantori 	1 	0 	0 	0 	0 	0 	1 
	Grand Total 	21 	9 	2 	4 	7 	45 	88 

Please feel free to reach out for any further clarifications.