Subject: Tech Support Candidate - Sahil Malhotra
From: Sahil Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 01:40:15 -0500

| | Tech Support Test

Name | Sahil Malhotra
E-mail | [email-masked]
Phone Number | (+91) 7531033959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West delhi Uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Video conferencing, Mobile devce support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Senior analyst | Currently working | 30000
Previous Employer 1 | Onwarda E service's Pvt Ltd | Eus administrator | 17/05/2019 | 17000
Previous Employer 2 | Renovision automation services Pvt Ltd | Desktop support engineer | 08/08/2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I have to check the error what the is error is showing on screen . And next step is to check the internet connection if the connectivity is there then I have to check the browser settings  like proxy settings if its requires I keep enable the proxy settings from internet settings (inetcpl.cpl) then I have to check if it's reloaded or not if it's reloads
then the issue is resolve, or if it is not reloading then I need to check this issue with the other colleague in the same organisation if they are facing the same issue then the issue  is persist from then network side so at that point of time i have to understand the user about the process and tackle them politly and told them that we are raising a master ticket regarding this issue for the network team they will check and  trying to resolving that issue and surely we will update you as soon as possible.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Turn on the Bluetooth  option From your bluetooth speaker.

Step 2
Click on the setting option from your mobile device
Step 3 select the bluetooth option
Turn one the bluetooth mode
Step 4
Click on the available devices
Usually they are searching for the devices which are jn pairing mode and check if your bluetooth device is showing in the list.
Step 5
Then click on that bluetooth device and it will ask you to pair that device  with your mobile  phone.
And it is connected now.

What according to you makes you a good candidate for customer service or technical support job? | According to  me, I have the same role of experience and also I have the user interface experience as well and I know how to handle the customer over call and chats or either face to face. I have the capabilities to work in  any sectors of IT .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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