Subject: Tech Support Candidate - Tanveer Qureshi
From: Tanveer Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 00:08:21 -0500

| | Tech Support Test

Name | Tanveer Qureshi
E-mail | [email-masked]
Phone Number | (+91) 9696234483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Innovation technology by design | System administrator | 2 months | 38000
Previous Employer 1 | Velocis systems Pvt Ltd | Associate network is | 9 May |
Previous Employer 2 | Jerking infortrain | Senior trainer | 25 July |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Depends on the issue and error code displayed. There could be internet issue, there could be website down issue or it could be blocked by firewall or proxy or spam filter. Troubleshooting would be done accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth of mobile.
Power on the speaker.
Speaker will be in pairing mode.
On the mobile,
Search for the name of speaker in bluetooth under scan for new device.
Select the speaker.
Click on pair and its done.

What according to you makes you a good candidate for customer service or technical support job?

I am a dedicated and smart team player.
I can work under pressure and also can work solo.
I have experience to manage and handle irritate customers.
I am a customer centric employee and focus mainly on the customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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