Subject: Daily performance summary for LiveSalesman team for Jan 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 09:05:29 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 1 | 33 | 0 | 34
Khaled Sufian | 0 | 2 | 18 | 5 | 25
Mohiuddin Lsm | 0 | 0 | 53 | 3 | 56
Malek Hosan | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 7 | 19 | 4 | 30
Hasan Nour | 0 | 3 | 0 | 0 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanazi | 0 | 3 | 0 | 0 | 3
Javed Aslam | 0 | 5 | 12 | 1 | 18
Naji Shabanh | 0 | 1 | 18 | 6 | 25
Aws Adra | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 35 | 0 | 35
Asma Alotaibi | 0 | 0 | 42 | 4 | 46
Doaa Almutawa | 0 | 0 | 33 | 5 | 38
Grand Total | 0 | 22 | 263 | 29 | 314

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 48
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 16
| | Delayed Delivery (Furniture) | 17
| | Delayed Delivery (HH) | 1
| | Delivery Status | 48
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 8
| | Product issue | 2
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return Request Initiation | 2
Customer Services Total | | | 159
No Answer | No Answer | No Answer | 50
No Answer Total | | | 50
PreSales | Other Enquiry | Offers | 24
| | Store Availability | 3
| | Store Location | 1
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Product Specification | 21
PreSales Total | | | 57
Grand Total | | | 266

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 3 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 1 | 0 | 2 | 1 | 0 | 0 | 4
Grand Total | 1 | 0 | 2 | 1 | 4 | 1 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 1 | 3 | 15 | 20
Hasan Nour | 6 | 5 | 14 | 16 | 4 | 28 | 73
Malek Hosan | 1 | 2 | 0 | 1 | 3 | 10 | 17
! Hassan Saeed | 1 | 0 | 1 | 1 | 2 | 7 | 12
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 9 | 4 | 1 | 4 | 4 | 9 | 31
Shaha alsubaie | 0 | 1 | 2 | 2 | 4 | 5 | 14
Ali hazzaa | 8 | 3 | 4 | 5 | 3 | 8 | 31
Mohiuddin Lsm | 6 | 3 | 2 | 2 | 3 | 6 | 22
Ebrahim Qasem | 0 | 0 | 0 | 1 | 3 | 3 | 7
Khaled Sufian | 7 | 0 | 0 | 0 | 0 | 1 | 8
Doaa Almutawa | 5 | 5 | 0 | 0 | 1 | 2 | 13
Asma Alotaibi | 7 | 0 | 2 | 0 | 0 | 1 | 10
Ali Ibraheem | 0 | 2 | 3 | 0 | 1 | 0 | 6
Syed Ataullah | 0 | 0 | 0 | 2 | 2 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 4 | 9 | 6 | 0 | 0 | 0 | 19
Grand Total | 55 | 34 | 35 | 36 | 33 | 96 | 289

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 0 | 2 | 0 | 6 | 10
Javed Aslam | 3 | 0 | 2 | 2 | 1 | 4 | 12
Hasan Nour | 9 | 4 | 4 | 5 | 6 | 9 | 37
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 2 | 0 | 1 | 0 | 0 | 1 | 4
Naji Shabanh | 0 | 0 | 0 | 0 | 1 | 1 | 2
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 1 | 0 | 1
Samer Salmeh | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 7 | 1 | 1 | 0 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 6 | 8 | 10 | 9 | 22 | 79

Please feel free to reach out for any further clarifications.