Subject: Daily performance summary for LiveSalesman team for Jan 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 Jan 2022 09:01:32 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 23 | 0 | 2 | 29
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 12 | 0 | 0 | 0 | 0 | 12
Mohammed Ali | 2 | 0 | 0 | 0 | 11 | 13
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 7 | 31 | 0 | 0 | 38
Alhamzi Mohammed | 0 | 5 | 59 | 0 | 6 | 70
Ankit Kumar | 0 | 5 | 19 | 0 | 0 | 24
Waseem Ahemad . Khan | 0 | 1 | 21 | 0 | 4 | 26
Raghwendra Pratap Singh | 0 | 0 | 27 | 0 | 5 | 32
Amir Aziz | 0 | 0 | 0 | 8 | 0 | 8
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 2 | 2
Issam Tantori | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 18 | 180 | 8 | 32 | 256

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 21
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Delay collection | 1
| | Refund for Other reason | 2
| | Refunds after Return | 2
Customer Services Total | | | 58
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 4
| Other Enquiry | (blank) | 2
| | Offers | 1
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| Product Related | Pricing | 3
| | Product Specification | 56
PreSales Total | | | 73
Grand Total | | | 134

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 8 | 1 | 0 | 0 | 2 | 15
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 1 | 2
Malek Hosan | 14 | 2 | 3 | 5 | 3 | 0 | 27
Syed Ataullah | 0 | 0 | 0 | 1 | 4 | 0 | 5
Mohammed Ali | 2 | 0 | 8 | 9 | 0 | 0 | 19
Jok Kuol | 1 | 0 | 1 | 1 | 0 | 0 | 3
Amir Aziz | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 21 | 11 | 14 | 16 | 8 | 3 | 73

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 3 | 0 | 2 | 1 | 1 | 31 | 38
Abu Sufian | 13 | 2 | 3 | 2 | 4 | 22 | 46
Waseem Ahemad . Khan | 4 | 2 | 2 | 4 | 4 | 11 | 27
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 3 | 4
Jok Kuol | 1 | 4 | 3 | 0 | 1 | 9 | 18
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 7 | 10 | 20
Raghwendra Pratap Singh | 0 | 0 | 1 | 1 | 2 | 2 | 6
Alhamzi Mohammed | 2 | 0 | 1 | 8 | 1 | 2 | 14
Grand Total | 25 | 9 | 12 | 16 | 21 | 97 | 180

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohammed Ali | 12 | 0 | 0 | 0 | 1 | 9 | 22
Ankit Kumar | 0 | 2 | 0 | 0 | 0 | 3 | 5
Murtaza Kutiyanawala | 0 | 4 | 1 | 0 | 1 | 18 | 24
Jok Kuol | 0 | 2 | 0 | 3 | 3 | 9 | 17
Raghwendra Pratap Singh | 0 | 1 | 0 | 0 | 1 | 4 | 6
Waseem Ahemad . Khan | 3 | 0 | 0 | 1 | 1 | 0 | 5
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Issam Tantori | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 9 | 2 | 4 | 7 | 45 | 88

Please feel free to reach out for any further clarifications.