Subject: Tech Support Candidate - Parveen Singh
From: Parveen Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 19:22:29 -0500

| | Tech Support Test

Name | Parveen Singh
E-mail | [email-masked]
Phone Number | (+91) 9990585857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South West
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we should check our internet connection,
Then check the website name, then check antivirus block setting,
Then check the browser history and clean the browser history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we have to on the speaker Bluetooth,

Then on the mobile Bluetooth by the mobile settings,

Then search the speaker Bluetooth name in mobile phone and connect.

What according to you makes you a good candidate for customer service or technical support job? | 8 makes
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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