Subject: Tech Support Candidate - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 13:48:52 -0500

| | Tech Support Test

Name | Alok Kumar
E-mail | [email-masked]
Phone Number | (011) 9650605434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solution | Remote support Engineer | Tii now |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We need to check internet connection (cable)
2 . If we found internet connection is showing as connected then try to open Google or another search engine.
3. If no luck , reset browser and then check, it should work now .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth settings,
Search for Bluetooth device .
You able to find the Bluetooth speaker.
Connect by pair device

What according to you makes you a good candidate for customer service or technical support job? | Happy to resolve user issue .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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