Subject: Tech Support Candidate - Akash Singh
From: Akash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 13:44:24 -0500

| | Tech Support Test

Name | Akash Singh
E-mail | [email-masked]
Phone Number | (91) 8130107626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Keen & Able | L2 | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we need to check internet cable (Lab cable ) if it’s fine than we’ll check ping report because many companies are using vlan and we’re checking with other vlan if that is fine on other vlan so we will raise this concern to network team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker and start pairing with smart phone and Bluetooth speaker is paired with phone well its connected and it’s works.
What according to you makes you a good candidate for customer service or technical support job? | I’m providing the solution to user on time and I’m very positively answere to user and provides a solution in a very short time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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