Subject: Tech Support Candidate - Bikash Mandial
From: Bikash Mandial <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 12:46:57 -0500

| | Tech Support Test

Name | Bikash Mandial
E-mail | [email-masked]
Phone Number | (+91) 8510038171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kambro Solutions Pvt LTD | Team Leader | 15 Feb | 58000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my internet Connection In case there is any problem.

will try to open other websites to check the problem with other sites

Then I will open www.ndtv.com in incognito mode in a browser in case if there are any cookies problems.

will check add-ons or other interfering software.

the last thing is to reset the browser or update the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make Sure your Bluetooth Speaker is on and ready for the pair.

Go to the Settings

Open a Bluetooth Tab

Find the name of the Bluetooth speaker name in a new discover devices and Pair the Speaker with your Phone.

and Then you can use the Device

What according to you makes you a good candidate for customer service or technical support job? | My exceptional communication skills allow me to converse with customers over the phone with ease. I can determine which techniques to use when troubleshooting to find a solution as quickly as possible based on the customer’s description of the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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