Subject: Tech Support Candidate - Mukesh Kumar Yadav
From: Mukesh Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 10:09:02 -0500

| | Tech Support Test

Name | Mukesh Kumar Yadav
E-mail | [email-masked]
Phone Number | (91) 8285516462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland LTD | Administrator EUS | currently working. | 30K
Previous Employer 1 | Indiabulls Housing finance LTD | Desktop support engineer | 30th May 2020 | 24.5 K
Previous Employer 2 | Incedo | Engineer desktop support | 31th May 2016 | 17.5 K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will follow-up below steps.

1.Will check error message, if it is related internet connection then check and fix internet issue. Also deleted temp file, cookies browser cashes and check.
2.If still issue is reported then check same website on public network, is there no issue on public network then connect with our network team to allow access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Will follow-up  below steps.
1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

1. Good understating to connect with customer.
2. Good technical Skills.
3.Response on time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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