Subject: Tech Support Candidate - Surya Tripathi
From: Surya Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 09:39:18 -0500

| | Tech Support Test

Name | Surya Tripathi
E-mail | [email-masked]
Phone Number | (91) 8299435325
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
VPN, RSA, O365 product troubleshooting,group creation,Symantec issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technology | Senior Analyst | 26 jan 2022 | 27000
Previous Employer 1 | RV solutions pvt ltd | Site Engineer | 27 march 2018 | 16000
Previous Employer 2 | Vayam infotech pvt ltd | Desktop support Engineer | 2015 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connectivity
I will check other website as well.
I will open the the site in other browsers.
Will check the proxy setting as per the project proxy mannual or automatic.
Will open cmd as admin and run ipconfig / flushdns and check the site readability from Ping command.
I will reset the browser, and remove the history, cache, cookies,%temp%, Prefetch file and do restart my machine

Please list the steps to connect a Bluetooth speaker to your mobile phone. | For Android user go to bluetooth setting and touch on pair speaker and touch on connect,.
What according to you makes you a good candidate for customer service or technical support job? | Attentions  skill while call, multitasking, Technical experienced, focus on customer requirement and resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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