Subject: Tech Support Candidate - Chandan Chandan
From: Chandan Chandan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 09:14:42 -0500

| | Tech Support Test

Name | Chandan Chandan
E-mail | [email-masked]
Phone Number | (+91) 7739868348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server, hyper V, Az Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genx Info Technologies | IT analyst | Present | 25500
Previous Employer 1 | Market Xcel Data Matrix Pvt. Ltd. | It Executive | 26 May | 19100
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the internet connection & if the same is working fine.
2. Will check the site is up or not from different machines and different network if the same is up.
3. Will check the firewall restrictions to reach users to any news site if all set.
4. Will check the nslookup as it's reversing the ip.
5. Lastly can check with clearing browsing history, cache or more advance settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Will turn the bluetooth on for the speaker then will perform below steps to connect with the same.

Settings > Bluetooth settings > Search for devices > Connect to the required one.

What according to you makes you a good candidate for customer service or technical support job? | Good learning skills, proficiency, relevant experience, Knowledge on IT Infra, handling smartly with EUC, etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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