Subject: Tech Support Candidate - sushil kumar
From: sushil kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 09:06:36 -0500

| | Tech Support Test

Name | sushil kumar
E-mail | [email-masked]
Phone Number | (110081) 8700409339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | 110081
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vidya mantra | system admin | 21 jan | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i'll try to open it with incognito tab because it can be an cache issue

i'll try to edit my hosts file if its an issue with DNS resolution

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open bluetooth from setting
try to pair new device
once you find your device  connect on pair

What according to you makes you a good candidate for customer service or technical support job? | i'am confident on my skills. so i can use my troubleshooting knowledge to help customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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