Subject: Tech Support Candidate - Prabhat Kumar
From: Prabhat Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 08:53:27 -0500

| | Tech Support Test

Name | Prabhat Kumar
E-mail | [email-masked]
Phone Number | (91) 9872903725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I.A.R.I PUSA CAMPUS
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Instakart pvt ltd | system engineer +helpdesk | 9 nov 21 |
Previous Employer 1 | Teleperformance | System engineer+helpdesk | 18 aug 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clearig history, cache, cookies and retry.
2.Using cmd, run ping to check packet loss w.r.t website.
3. Checking browser proxy or website is accessible on no proxy setting.
4. Checking after connecting/disconnecting VPN, if any installed
5 Checking on alternate browser or different machine which is running on same domain/network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on BT of speaker and mobile.
2.Place both the devices close to each other
3. Now go to mobile Settings>wireless settings >Bluetooth>SCAN or pair new device> tap on the the Name of device/speaker.
4.After tapping on the visible desired device, the speaker will get paired with phone.

What according to you makes you a good candidate for customer service or technical support job? | i have an eager to know more about finding resolutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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