Subject: Tech Support Candidate - Krashan Dwivedi
From: Krashan Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 08:36:06 -0500

| | Tech Support Test

Name | Krashan Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 7428201381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | B-2101eminox  la solara greter noida west
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gtechnosoft | Oss | Jan 20 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check your internet connectivity if problem not resolved check browser security then troubleshoot
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open both divices Bluetooth and pair with them
What according to you makes you a good candidate for customer service or technical support job? | Resolve there problem asap and tell them politely.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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