Subject: Tech Support Candidate - Adarsh Singh Adarsh
From: Adarsh Singh Adarsh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 07:19:52 -0500

| | Tech Support Test

Name | Adarsh Singh Adarsh
E-mail | [email-masked]
Phone Number | (91) 9170771458
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Neemmrana (near gurgaon border) will reallocate nearest to office
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland limited | Senior engineer - EUS TECH SUPPORT | Working Notice period 60 days | 20400
Previous Employer 1 | Corereputic services private limited | Desktop support engineer | June 2021 | 14000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check that system is connected to internet
2. If connected, then clear browser cookies and cache. And to open another website of opening
3. Then there must be problem with www.ndtv.com at the moment and troubleshoot according to error and and guide user accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on phone Bluetooth
2. Turn on Bluetooth and set to searching mode.
3. In phone setting go to Bluetooth setting and
in available devices. connect to speaker.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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