Subject: Re: Ticket Audit HFL (Compliance)
From: Deeksha Dadu <[email-masked]>
To: Amit Gupta <[email-masked]>, Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 24 Jan 2022 08:34:03 +0000

Amit, your comments need to include if all was ok or not with the way response was sent, whether correct procedure was followed etc
________________________________
From: Amit Gupta <[email-masked]>
Sent: Friday, January 21, 2022 5:40 PM
To: Harsh Sharma <[email-masked]>; Jet Jason, Paraiso. Gromea <[email-masked]>; Bhupendra Singh <[email-masked]>; Shagufa Anam <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Ticket Audit HFL (Compliance)

Hi Team,

Please find the details of the tickets audited for HFL :

Ticket Number   Audit Details   Comments        Resolution Suggested
113604  Cx e-mailed to get an update on the tracking as he did not recd the product and ordered it more than a month back       Brandon e-mailed the customer and then escalated the issue to Deb
113729  Cx followed up on previous ticket for refund for all the products ordered as he had adverse reactions   Jason escalated case to Deb who handled it further
113759  Cx e-mailed to get a refund for the last 3 payments     Brandon e-mailed the customer informing about the policies and advised customer to reply to proceed further
113637  Cx called in as he wanted to modify his order and get the refund        Shagufa escalaed the case to Deb who handled it further
113756  Cx e-mailed as he was charged for Choleslo and wanted to cancel that and get refund and also wanted to cancel AS subscription for AV    Brandon e-mailed customer for more details as he was unable to find any orders with customer's details
113755  Cx called in as his order was in AR     Brandon processed the transaction for the customer and e-mailed the order details as it was processed successfully and also e-mailed Deb to ship the order
113752  Cx e-mailed as he contacted HFL support 3 times for the wrong product however no solutions offered      Deb handled the case and asked customer to send the details via e-mail to investigate the issue
113427  Cx e-mailed about an order placed more than one month ago and did not recd notification regarding the delivery  Shane escalated the case to Deb
113739  Cx e-mailed as he recd partial products and wanted to know the reason and if it is normal       Jason escalated case to Deb who replied to the customer
113753  Cx replied regarding the AR e-mail sent that he had placed a new order  Bhupendra sent follow up e-mail to the customer again   Bhupendra please check the customer response and analyse the siruation before responding to the customer.This should not happen again
113754  Cx called to make changes in his order  Brandon e-mailed the details to customer and escalaed it to Deb to look into it
113696  Cx called to make changes in his order  Jason sent the details to customer and escalated to deb to do the needful
113722  Unprocessed order       Harry e-mailed customer regarding unprocessed order

Thanks and Regards,

Amit