Subject: Tech Support Candidate - Tanya nagpal Tanya
From: Tanya nagpal Tanya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 02:47:43 -0500

| | Tech Support Test

Name | Tanya nagpal Tanya
E-mail | [email-masked]
Phone Number | (+91) 7428422279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West Delhi (Subhash Nagar)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio
VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Technical support associate | Currently working |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will ask the user to check if he is getting this error with the particular website or will all , if with the particular website I will ask user to try to open in some other browser if still same then I will ask user for the remote access and I reset the cookies of the browser and will also If VPN connection is needed to access that website ,if in case still same error then I will create ticket and route that ticket to the concern team
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will simply turn on the bluetooth and will make sure that the speaker is also know then will find the name of the speaker in bluetooth connection , will click on that and connect
What according to you makes you a good candidate for customer service or technical support job? | According to me technical support candidate should have a lot of patience and should take ownership of the problem which user is facing , should be confident enough as well , excellent communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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