Subject: Daily performance summary for LiveSalesman team for Jan 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 09:05:29 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 29 | 3 | 32
Mohiuddin Lsm | 0 | 0 | 52 | 4 | 56
Hasan Nour | 0 | 9 | 1 | 2 | 12
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 8 | 17 | 3 | 28
Asma Alotaibi | 0 | 1 | 37 | 1 | 39
Syed Ataullah | 0 | 6 | 0 | 0 | 6
Ali Ibraheem | 0 | 0 | 41 | 2 | 43
Naji Shabanh | 0 | 0 | 24 | 7 | 31
Rayan Suliman | 0 | 0 | 48 | 2 | 50
Shaha alsubaie | 0 | 0 | 25 | 7 | 32
! Hassan Saeed | 0 | 3 | 6 | 1 | 10
Grand Total | 1 | 28 | 280 | 32 | 341

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 100
| Delivery Related | (blank) | 6
| | Damage during delivery | 1
| | Day of Delivery - Status | 47
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 1
| | Delivery Status | 24
| | Missing items\parts | 2
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 3
| | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 213
No Answer | No Answer | No Answer | 41
No Answer Total | | | 41
PreSales | Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 6
| | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 34
PreSales Total | | | 53
Grand Total | | | 307

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 2 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 3 | 1 | 1 | 0 | 0 | 0 | 5
Grand Total | 3 | 1 | 1 | 1 | 3 | 1 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 18 | 18
Hasan Nour | 7 | 16 | 14 | 8 | 3 | 27 | 75
Malek Hosan | 4 | 0 | 1 | 0 | 3 | 10 | 18
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 10 | 1 | 3 | 3 | 4 | 9 | 30
Shaha alsubaie | 6 | 1 | 3 | 5 | 2 | 5 | 22
Ali hazzaa | 6 | 6 | 1 | 5 | 2 | 8 | 28
Mohiuddin Lsm | 6 | 6 | 2 | 2 | 5 | 8 | 29
Ebrahim Qasem | 0 | 0 | 0 | 1 | 2 | 4 | 7
! Hassan Saeed | 1 | 0 | 1 | 2 | 0 | 7 | 11
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 1 | 3
Doaa Almutawa | 5 | 2 | 0 | 2 | 0 | 2 | 11
Asma Alotaibi | 1 | 1 | 2 | 0 | 1 | 0 | 5
Ali Ibraheem | 0 | 5 | 2 | 1 | 2 | 0 | 10
Syed Ataullah | 0 | 0 | 1 | 7 | 1 | 0 | 9
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Rayan Suliman | 7 | 11 | 1 | 0 | 0 | 0 | 19
Grand Total | 55 | 49 | 32 | 36 | 25 | 100 | 297

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 0 | 1 | 1 | 0 | 8 | 13
Javed Aslam | 0 | 0 | 4 | 0 | 1 | 4 | 9
Hasan Nour | 14 | 4 | 1 | 6 | 7 | 9 | 41
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 4 | 0 | 2 | 0 | 0 | 1 | 7
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 1 | 0 | 1
Samer Salmeh | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 5 | 2 | 1 | 0 | 0 | 0 | 8
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 7 | 9 | 9 | 9 | 24 | 86

Please feel free to reach out for any further clarifications.