Subject: Daily performance summary for LiveSalesman team for Jan 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Jan 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 2 | 9 | 0 | 0 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 34 | 0 | 0 | 37
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 5 | 51 | 0 | 2 | 58
Malek Hosan | 9 | 0 | 0 | 0 | 0 | 9
Mohammed Ali | 3 | 0 | 4 | 0 | 7 | 14
Abu Sufian | 0 | 11 | 39 | 0 | 0 | 50
Ankit Kumar | 0 | 3 | 10 | 0 | 0 | 13
Waseem Ahemad . Khan | 0 | 3 | 43 | 0 | 3 | 49
Amir Aziz | 0 | 0 | 0 | 10 | 0 | 10
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 27 | 190 | 10 | 15 | 254

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 44
| Delivery Related | Delayed Delivery (HH) | 4
| | Delivery Status | 25
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Refund for Other reason | 2
| | Return Request Initiation | 2
| | System errors | 1
Customer Services Total | | | 87
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 3
| | Payment Methods | 1
| | Promo Code | 1
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Pricing | 2
| | Product Specification | 65
PreSales Total | | | 77
Grand Total | | | 168

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 8 | 0 | 0 | 0 | 2 | 11
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 1 | 2
Malek Hosan | 14 | 0 | 3 | 7 | 1 | 0 | 25
Syed Ataullah | 0 | 1 | 0 | 3 | 2 | 0 | 6
Mohammed Ali | 2 | 3 | 7 | 7 | 0 | 0 | 19
Jok Kuol | 1 | 0 | 2 | 0 | 0 | 0 | 3
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 14 | 12 | 17 | 4 | 3 | 68

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 2 | 2 | 0 | 2 | 0 | 32 | 38
Abu Sufian | 10 | 3 | 3 | 5 | 4 | 21 | 46
Waseem Ahemad . Khan | 4 | 3 | 2 | 6 | 2 | 12 | 29
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Jok Kuol | 5 | 3 | 1 | 1 | 0 | 9 | 19
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 6 | 10 | 20
Raghwendra Pratap Singh | 2 | 1 | 1 | 2 | 3 | 2 | 11
Alhamzi Mohammed | 5 | 0 | 3 | 5 | 2 | 0 | 15
Grand Total | 32 | 12 | 10 | 21 | 17 | 96 | 188

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 8 | 0 | 1 | 0 | 1 | 9 | 19
Ankit Kumar | 0 | 2 | 0 | 0 | 0 | 3 | 5
Murtaza Kutiyanawala | 0 | 4 | 1 | 0 | 1 | 18 | 24
Jok Kuol | 3 | 2 | 2 | 1 | 6 | 9 | 23
Raghwendra Pratap Singh | 3 | 0 | 0 | 0 | 2 | 5 | 10
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 1 | 1 | 0 | 3
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 9 | 4 | 2 | 12 | 46 | 90

Please feel free to reach out for any further clarifications.