Subject: Daily performance summary for LiveSalesman team for Jan 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 23 Jan 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 41 | 0 | 41
Ali Ibraheem | 0 | 4 | 32 | 4 | 40
Malek Hosan | 1 | 6 | 6 | 0 | 13
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 1 | 44 | 3 | 48
Asma Alotaibi | 0 | 0 | 57 | 1 | 58
Mohiuddin Lsm | 0 | 0 | 21 | 1 | 22
Rayan Suliman | 0 | 0 | 55 | 7 | 62
Grand Total | 1 | 11 | 256 | 16 | 284

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 42
| Delivery Related | (blank) | 20
| | Damage during delivery | 1
| | Day of Delivery - Status | 46
| | Delayed Delivery (Furniture) | 26
| | Delivery Status | 20
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 6
| | Cancelation | 2
| | Product issue | 2
| | Refund for Other reason | 3
| | Refunds after Return | 5
| | Return Request Initiation | 3
Customer Services Total | | | 182
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer Total | | | 61
No Answer | No Answer | No Answer | 61
PreSales | Other Enquiry | (blank) | 1
| | Offers | 4
| | Promo Code | 1
| | Store Availability | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | (blank) | 4
| | Product Specification | 17
PreSales Total | | | 34
Grand Total | | | 278

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 2 | 1 | 3 | 0 | 0 | 6
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 2 | 1 | 0 | 1 | 0 | 0 | 4
Grand Total | 2 | 3 | 1 | 5 | 0 | 1 | 12

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 14 | 15
Hasan Nour | 5 | 18 | 18 | 2 | 3 | 27 | 73
Malek Hosan | 4 | 0 | 1 | 0 | 3 | 11 | 19
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 5 | 4 | 5 | 1 | 4 | 11 | 30
Shaha alsubaie | 1 | 3 | 4 | 3 | 0 | 5 | 16
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 5 | 3 | 4 | 3 | 3 | 7 | 25
Mohiuddin Lsm | 7 | 3 | 1 | 3 | 3 | 7 | 24
Ebrahim Qasem | 0 | 0 | 0 | 3 | 2 | 2 | 7
! Hassan Saeed | 0 | 1 | 0 | 2 | 2 | 5 | 10
Doaa Almutawa | 10 | 0 | 1 | 1 | 0 | 2 | 14
Asma Alotaibi | 1 | 3 | 0 | 0 | 1 | 0 | 5
Ali Ibraheem | 10 | 6 | 0 | 3 | 0 | 0 | 19
Syed Ataullah | 0 | 0 | 2 | 6 | 0 | 0 | 8
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Rayan Suliman | 16 | 5 | 0 | 0 | 0 | 0 | 21
Grand Total | 64 | 46 | 37 | 27 | 22 | 94 | 290

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 4 | 0 | 3 | 0 | 0 | 7 | 14
Javed Aslam | 1 | 1 | 3 | 0 | 2 | 3 | 10
Hasan Nour | 6 | 3 | 0 | 9 | 5 | 9 | 32
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1 | 2
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 1 | 0 | 1
Samer Salmeh | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 2 | 3 | 0 | 0 | 0 | 0 | 5
Ali Ibraheem | 4 | 1 | 0 | 0 | 0 | 0 | 5
Shaha alsubaie | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 19 | 9 | 6 | 11 | 8 | 22 | 75

Please feel free to reach out for any further clarifications.