Subject: Daily performance summary for LiveSalesman team for Jan 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 23 Jan 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 49 | 0 | 7 | 56
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 1 | 5 | 21 | 0 | 2 | 29
Abu Sufian | 0 | 4 | 49 | 0 | 0 | 53
Alhamzi Mohammed | 0 | 6 | 55 | 0 | 0 | 61
Mohammed Ali | 0 | 0 | 7 | 0 | 8 | 15
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 7 | 0 | 0 | 9
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 6 | 17 | 188 | 0 | 17 | 228

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delivery Status | 31
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 3
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 46
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Store Availability | 10
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 41
PreSales Total | | | 57
Grand Total | | | 103

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 1 | 0 | 0 | 0 | 2 | 11
Ankit Kumar | 0 | 0 | 0 | 0 | 2 | 0 | 2
Malek Hosan | 6 | 3 | 0 | 7 | 1 | 0 | 17
Syed Ataullah | 0 | 1 | 1 | 4 | 0 | 0 | 6
Mohammed Ali | 0 | 8 | 6 | 3 | 0 | 0 | 17
Jok Kuol | 1 | 2 | 1 | 0 | 0 | 0 | 4
Amir Aziz | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 16 | 8 | 14 | 3 | 2 | 59

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 0 | 2 | 0 | 3 | 2 | 30 | 37
Abu Sufian | 5 | 3 | 2 | 3 | 5 | 21 | 39
Waseem Ahemad . Khan | 6 | 2 | 3 | 4 | 2 | 12 | 29
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Jok Kuol | 8 | 2 | 0 | 0 | 1 | 8 | 19
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 6 | 10 | 20
Raghwendra Pratap Singh | 0 | 1 | 1 | 2 | 3 | 2 | 9
Alhamzi Mohammed | 4 | 1 | 4 | 3 | 1 | 1 | 14
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 11 | 11 | 15 | 20 | 94 | 178

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 2 | 4
Mohammed Ali | 3 | 0 | 2 | 0 | 1 | 10 | 16
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 5 | 7
Murtaza Kutiyanawala | 4 | 1 | 0 | 0 | 1 | 18 | 24
Jok Kuol | 8 | 0 | 2 | 2 | 8 | 5 | 25
Raghwendra Pratap Singh | 4 | 0 | 0 | 0 | 2 | 4 | 10
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 1 | 1 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 0 | 2
Grand Total | 21 | 4 | 4 | 3 | 14 | 45 | 91

Please feel free to reach out for any further clarifications.