Subject: Daily performance summary for LiveSalesman team for Jan 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Jan 2022 09:05:31 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 27 | 2 | 29
Malek Hosan | 0 | 1 | 15 | 4 | 20
Hasan Nour | 0 | 13 | 0 | 0 | 13
Jok Kuol | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 3 | 20 | 2 | 25
Doaa Almutawa | 0 | 0 | 49 | 9 | 58
Khaled Sufian | 0 | 0 | 6 | 1 | 7
Naji Shabanh | 0 | 0 | 19 | 5 | 24
Rayan Suliman | 0 | 0 | 33 | 4 | 37
Grand Total | 0 | 18 | 169 | 27 | 214

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Delivery Related | (blank) | 10
| | Damage during delivery | 5
| | Day of Delivery - Status | 14
| | Delayed Delivery (Furniture) | 12
| | Delivery Status | 46
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 5
| | Cancelation | 5
| | Refunds after Return | 5
| | Return item not received | 1
Customer Services Total | | | 141
No Answer | No Answer | No Answer | 7
No Answer Total | | | 7
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 3
| | Offers | 23
| | Store Availability | 1
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Time | 1
| | Return Policy | 4
| Product Related | (blank) | 4
| | Product Specification | 10
PreSales Total | | | 51
Grand Total | | | 199

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 2 | 0 | 1 | 3 | 0 | 0 | 6
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Grand Total | 2 | 1 | 1 | 5 | 0 | 1 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 15 | 16
Hasan Nour | 17 | 18 | 6 | 4 | 2 | 29 | 76
Malek Hosan | 4 | 1 | 0 | 0 | 3 | 11 | 19
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 4 | 6 | 3 | 3 | 4 | 9 | 29
Shaha alsubaie | 2 | 4 | 3 | 3 | 0 | 5 | 17
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 2 | 3
Ali hazzaa | 7 | 1 | 4 | 3 | 5 | 4 | 24
Mohiuddin Lsm | 8 | 3 | 1 | 3 | 6 | 5 | 26
Ebrahim Qasem | 0 | 0 | 3 | 2 | 1 | 2 | 8
! Hassan Saeed | 0 | 1 | 0 | 1 | 2 | 5 | 9
Doaa Almutawa | 11 | 0 | 1 | 1 | 1 | 0 | 14
Asma Alotaibi | 1 | 2 | 0 | 0 | 1 | 0 | 4
Ali Ibraheem | 10 | 4 | 1 | 2 | 0 | 0 | 17
Syed Ataullah | 0 | 1 | 3 | 4 | 0 | 0 | 8
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Rayan Suliman | 16 | 0 | 0 | 0 | 0 | 0 | 16
Grand Total | 81 | 42 | 25 | 26 | 26 | 88 | 288

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 4 | 0 | 0 | 2 | 2 | 9
Hasan Nour | 13 | 1 | 4 | 8 | 5 | 7 | 38
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 6 | 8
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1 | 2
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 1 | 0 | 1
Naji Shabanh | 1 | 0 | 0 | 1 | 0 | 0 | 2
Samer Salmeh | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ali hazzaa | 2 | 3 | 0 | 0 | 0 | 0 | 5
Ali Ibraheem | 5 | 0 | 0 | 0 | 0 | 0 | 5
Shaha alsubaie | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 25 | 11 | 5 | 9 | 8 | 16 | 74

Please feel free to reach out for any further clarifications.