Subject: Daily performance summary for LiveSalesman team for Jan 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 Jan 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 3 | 0 | 0 | 6
Raghwendra Pratap Singh | 0 | 0 | 56 | 0 | 6 | 62
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 8 | 0 | 0 | 0 | 0 | 8
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 6 | 27 | 0 | 14 | 47
Alhamzi Mohammed | 0 | 3 | 51 | 0 | 0 | 54
Waseem Ahemad . Khan | 0 | 1 | 40 | 0 | 0 | 41
Ankit Kumar | 0 | 0 | 1 | 0 | 4 | 5
Amir Aziz | 0 | 0 | 0 | 5 | 0 | 5
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 12 | 178 | 5 | 24 | 228

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 41
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 5
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 60
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 3
| | Payment Methods | 3
| | Store Availability | 7
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Combo | 1
| | Product Specification | 12
PreSales Total | | | 32
Grand Total | | | 92

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 0 | 0 | 1 | 1 | 10
Ankit Kumar | 0 | 0 | 0 | 0 | 2 | 0 | 2
Malek Hosan | 4 | 3 | 1 | 7 | 0 | 0 | 15
Syed Ataullah | 1 | 0 | 1 | 4 | 0 | 0 | 6
Mohammed Ali | 3 | 7 | 8 | 0 | 0 | 0 | 18
Jok Kuol | 1 | 2 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 20 | 12 | 10 | 11 | 3 | 1 | 57

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 3 | 0 | 0 | 4 | 2 | 29 | 38
Abu Sufian | 6 | 3 | 3 | 3 | 4 | 22 | 41
Waseem Ahemad . Khan | 11 | 2 | 2 | 5 | 3 | 11 | 34
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Jok Kuol | 7 | 1 | 0 | 0 | 1 | 8 | 17
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 2 | 3 | 5 | 10 | 21
Raghwendra Pratap Singh | 1 | 1 | 0 | 3 | 3 | 2 | 10
Alhamzi Mohammed | 0 | 3 | 3 | 2 | 1 | 1 | 10
Doaa Almutawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 31 | 10 | 10 | 20 | 19 | 93 | 183

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 2 | 5
Mohammed Ali | 0 | 1 | 0 | 0 | 1 | 10 | 12
Ankit Kumar | 5 | 0 | 0 | 0 | 0 | 4 | 9
Murtaza Kutiyanawala | 4 | 1 | 0 | 0 | 1 | 18 | 24
Jok Kuol | 8 | 3 | 0 | 4 | 7 | 6 | 28
Raghwendra Pratap Singh | 3 | 0 | 0 | 1 | 2 | 3 | 9
Waseem Ahemad . Khan | 1 | 0 | 0 | 2 | 0 | 1 | 4
Hasan Nour | 1 | 0 | 0 | 1 | 2 | 0 | 4
Grand Total | 25 | 5 | 0 | 8 | 13 | 44 | 95

Please feel free to reach out for any further clarifications.