Subject: Tech Support Candidate - Tanul Singh
From: Tanul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Jan 2022 11:27:28 -0500

| | Tech Support Test

Name | Tanul Singh
E-mail | [email-masked]
Phone Number | (931) 5931068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nttdata | Helpdesk associate | Currently working | 35k
Previous Employer 1 | Hcl | Helpdesk associate | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.clear cache and cookies
2.will check in trusted sites and add the site
3.check for the compability
4will check on ther browser too
5.check for the internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on the Bluetooth on both devices
2.turn on the location
3.make them visible so that devices can pair up
4.once device show up in the list click on pair to connect

What according to you makes you a good candidate for customer service or technical support job?

1.should be very polite
2.should be very patient with user
3.listen to user problem very carefully and provide solutions accordingly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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