Subject: Transcript of Friday, January 21st, 2022, 11:32:22 am. Operator: Andy. Visitor: Fatima Mujagic
From: LiveChat <[email-masked]>
To: [email-masked]
Date: Fri, 21 Jan 2022 11:54:55 +0000

Chat transcript

			Name: Fatima Mujagic
			E-mail (optional): [email-masked]

		ref https://www.google.de/,landing=https://jaywaytravel.com/

	Andy Fri, 01/21/22 11:32:22 am UTC
		Hello, Can I help you plan your upcoming vacation?
	Fatima Mujagic 11:32:49 am
		I need the email of the Dubrovnik office.
	Andy 11:33:12 am
		Hi Fatima
	Fatima Mujagic 11:33:57 am
		Hello, I thought this was a computer chat.
I have questions regarding the trips on the Balkans, thus I'd like to have the email form the Dubrovnik office.
	Andy 11:34:52 am
		Did you contacted us earlier and spoke to any of out travel specialist?
	Fatima Mujagic 11:35:16 am
		No
		this is the first time
	Andy 11:35:36 am
		okay thanks for the details
		Since you have questions regarding a trip that you are planning, can I get one of our expert vacation planners to get in touch with you with more information
	Fatima Mujagic 11:38:07 am
		As I'm planning this for my parents, who speak Croatian, I would love the contact from the Dubrovnik Office, so they can communicate in croatian
	Andy 11:38:37 am
		Yes we can certainly do that
	Fatima Mujagic 11:38:48 am
		thank you so much :)
	Andy 11:39:48 am
		May I have the name , e-mail address and contact details to arrange a call from our expert vacation planners?
	Fatima Mujagic 11:40:42 am
		My mother's name is Suada Mujagic.
		Her phone number is +38761302011
		But, can I get an email, so she can contact them directly?
	Andy 11:41:48 am
		sure, we can certainly do that.
		Is there anything else that I can help you with?
	Fatima Mujagic 11:42:59 am
		That's it, only the email address
		Kindly, can I have the email of the Dubrovnik office so my parents can contact them.
	Andy 11:45:02 am
		I would ask our travel expert to send you the details via e-mail.
	Fatima Mujagic 11:46:18 am
		Mr. I simply want my parents to contact someone who speaks croatian, thus I'm asking for an email. If that's not possible, I'm going to write to the OAT Dubrovnik office.
		There are other agencies as well there. I don't want to complicate this for my parents. They simply need an email address to which they can write their wishes, and see if JayWay can offer something like that.
	Andy 11:48:55 am
		got it, no worries, you can send an e-mail to [email-masked] with the details that you are looking for.
	Fatima Mujagic 11:49:20 am
		I've written to that one before, and haven't gotten a reply.
		I'm done. Thank you. Have a nice daz
	Andy 11:52:13 am
		Oh, I am sorry to hear that.
		Let me escalate it so that they could send you the details.

	22m 33s

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Visitor geolocation: Sarajevo, Federation of B&amp;H, Bosnia and Herzegovina / 185.6.105.82

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