Subject: Re: Re:CHERRY E COMMERCE SERVICES P LTD 56d22ad3-e216-4002-bb75-223887e26276 [ ref:_00D3ktEtR._5004z1axL2R:ref ]
From: [email-masked]
To: [email-masked]
Cc: [email-masked]
Date: Fri, 21 Jan 2022 04:07:18 -0600 (CST)

Dear Swati,

Thank you so much for sending over the payment. Our records have been updated accordingly and your account is now re-activated.

Have a nice day ahead and Keep Safe!

Should you have any other concerns, please feel free to reach us out. Thank you.

Best Regards,

Karen Hernandez

U4B Credit & Collections - APAC Region

For queries, Reach out to: [email-masked]

From: | [email-masked]
To: | "[email-masked]"
Cc: | "Ashish Dabral"
Date: | 2022-01-20 02:04:46
Subject: | Re: Re:CHERRY E COMMERCE SERVICES P LTD 56d22ad3-e216-4002-bb75-223887e26276 [ ref:_00D3ktEtR._5004z1axL2R:ref ]

Hello Team

PFA the payment details below:

Transaction Successfull!

Order ID: Uber-bill-283SI06012022114051

Message: Your transaction was successful. Your account will be updated in 2-3 business days.

Best Regards,

Swati Shukla

Asst. Manager (Accounts)

8882991655

From: [email-masked] <[email-masked]>
Sent: Monday, January 10, 2022 3:45 PM
To: Swati Shukla (LSM ACCOUNTS) <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re:CHERRY E COMMERCE SERVICES P LTD 56d22ad3-e216-4002-bb75-223887e26276 [ ref:_00D3ktEtR._5004z1axL2R:ref ]

Dear Swati,

Thank you for reaching out to us and apologies for the delayed response.

As of writing, as we have checked, our aggregator is still not able to automate charges due to system changes being implemented to comply with the new RBI guidelines. As an interim, we are requesting customer to initiate the payment manually.

Please settle the outstanding for Oct'21 using this payment link so we can have the account reactivated.

We'll share updates as soon as we hear from them but rest assured this is being prioritized. Thank you for your usual patience and understanding.

Have a nice day ahead and Keep Safe!

Should you have any other concerns, please feel free to reach us out. Thank you.

Best Regards,

Karen Hernandez

U4B Credit & Collections - APAC Region

For queries, Reach out to: [email-masked]

From: | [email-masked]
To: | "[email-masked]" , "[email-masked]"
Cc: | "[email-masked]" , "[email-masked]"
Date: | 2022-01-04 03:57:17
Subject: | CHERRY E COMMERCE SERVICES P LTD 56d22ad3-e216-4002-bb75-223887e26276 [ ref:_00D3ktEtR._5004z1axL2R:ref ]

Hi Swati,

Thank you for your prompt response.

We've added our [email-masked] for further assistance in regard to your other concern/s.

Please be informed that they will get back to you shortly.

Thank you for your patience!

Best,
Irene C
U4B Helpdesk team
--------------- Original Message ---------------
From: Swati Shukla [[email-masked]]
Sent: 12/29/2021 2:45 AM
To: [email-masked]
Cc: [email-masked]; [email-masked]
Subject: Re: Uber Case# 10707039-ACCOUNT NOT SHOWING ACTIVE - 9873984633 [ [ ]

Hello Irene

We would like to bring to your notice that our Credit card details were registered and payment was auto charged against it. If there is any change in this set-up please let us know.

If we have to set-up the Credit card again for auto charge please let us know this too.

Also we are unable to make payment through our login so please share a payment link for now so that we can pay this outstanding amount.

Best Regards,

Swati Shukla

Asst. Manager (Accounts)

8882991655

________________________________
From: [email-masked] on behalf of [email-masked]
Sent: Wednesday, December 29, 2021 3:40 PM
To: Swati Shukla (LSM ACCOUNTS)
Cc: Ashish Dabral
Subject: Re: Uber Case# 10707039-ACCOUNT NOT SHOWING ACTIVE - 9873984633 [ [ ]

Hi Swati,

Hope you're well and safe!

This is Irene from the Uber helpdesk global team. Apologies for the delay in our response.

Please be informed that your account is suspended due to past balances. We show the following as outstanding and please find attached file for your reference.

Oct 1, 2021 - Oct 31, 2021 Statement # 9ED849 Month's Billing Total ₹237.44

Please reach out once the payment has been made and we can move forward to update the status of your business account.

Best,
Irene C
U4B Helpdesk team
--------------- Original Message ---------------
From: Swati Shukla [[email-masked]]
Sent: 12/21/2021 2:29 AM
To: [email-masked]
Cc: [email-masked]
Subject: Re: Uber Case# 10707039-ACCOUNT NOT SHOWING ACTIVE - 9873984633 [ ]

Hello Team

Is there any update on the status of our Uber account. Please update us on urgent basis.

Best Regards,

Swati Shukla

Asst. Manager (Accounts)

8882991655

________________________________
From: Ashish Dabral
Sent: Friday, December 17, 2021 6:15 PM
To: business-support
Cc: Swati Shukla (LSM ACCOUNTS)
Subject: Re: Uber Case# 10707039-ACCOUNT NOT SHOWING ACTIVE - 9873984633 [ ]

Hello Manuel,

This is the registered email address. Please proceed.

Regards,
Ashish Dabral

________________________________
From: "business-support"
To: "Swati Shukla, LSM ACCOUNTS"
Cc: "Ashish Dabral"
Sent: Friday, December 17, 2021 5:28:56 PM
Subject: Uber Case# 10707039-ACCOUNT NOT SHOWING ACTIVE - 9873984633 [ ]

Hello Swati,

I'm Manuel from the Uber for Business team. I'll try to do my best to clarify your concern.

We appreciate that you took the time to contact us and the desire to use our services. We are so glad about it, sorry for the time that you have been waiting and the inconvenience that this caused to you concerning this request.

Before moving forward, could you please contact support using the email registered on the business account and, we will be so grateful if you can confirm us the name from the business that you are trying to help an employee.

Because of our Privacy Notice, I can’t discuss account issues with a non-registered email address.

Sorry for the inconvenience. I appreciate your patience.

As a value customer, we look forward to hearing from you regarding the account. Once we have this information, we’re going to work hard with the process as quickly as we can.

Thanks for choosing Uber!

[https://i.imgur.com/JVChrK0.gif]
Manuel
Uber for Business Support
For support and resources about using your corporate account, visit our Help Center
[https://u4b.my.salesforce.com/servlet/servlet.ImageServer?oid=00D3k000000tEtR&esid=0184z00001AhbmM&from=ext]

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