Subject: Tech Support Candidate - Kuldeep Upadhyaya
From: Kuldeep Upadhyaya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Jan 2022 04:55:08 -0500

| | Tech Support Test

Name | Kuldeep Upadhyaya
E-mail | [email-masked]
Phone Number | (110091) 8447850939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Vinod Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech Pvt Ltd | Desktop support Engineer | Working | 27000
Previous Employer 1 | F1 infosolution and services Pvt Ltd | Technical support Engineer | 2016 | 18000
Previous Employer 2 | Iqor global services Pvt Ltd | On-site engineer | 2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please contact internet connection in check the status
Please restart laptop Nd reopen the application

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on blutooth in phone
Press the power button in spekar select pearing mode and connect

What according to you makes you a good candidate for customer service or technical support job? | Instant and correct solution guidence to provide a customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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