Subject: Tech Support Candidate - Pradeep Singh
From: Pradeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Jan 2022 04:27:59 -0500

| | Tech Support Test

Name | Pradeep Singh
E-mail | [email-masked]
Phone Number | (91) 7988128072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttrakhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Blustacks | Technical support | 21/01/2022 | 45000
Previous Employer 1 | Ivis international private limited | Technical support | 30/03/2019 | 20000
Previous Employer 2 | Globus infocom limited | Service engineer | 25/02/2018 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check out following things.

Is there a problem with internet connection?
Does the website gives any hints?
Are we using the correct web address?
Problem with the website?
Is the website working at all?
Have we typed the wrong domain name?

Other things we can try
Refresh the page.
Will Make sure java script is enabled.
The website is down for maintenance
Enable Cookies
Enable JavaScript
Try clearing your browser cache and cookies.
Try on different  browser.
Make sure browser is up to date.
Restart your computer
Disable Addons/Extensions
Update your browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button
iPhone: Go to Settings > Bluetooth > Other devices.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

Understanding and knowledge
of Product and how easily support team can convey his message  to customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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