Subject: Daily performance summary for LiveSalesman team for Jan 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Jan 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 1 | 32 | 2 | 35
Mohiuddin Lsm | 0 | 0 | 50 | 4 | 54
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 4 | 0 | 0 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 37 | 5 | 42
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 0 | 1 | 20 | 4 | 25
Shaha alsubaie | 0 | 10 | 13 | 3 | 26
Syed Ataullah | 0 | 3 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 50 | 6 | 56
Rayan Suliman | 0 | 0 | 53 | 7 | 60
Grand Total | 0 | 20 | 255 | 31 | 306

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 39
| Delivery Related | (blank) | 24
| | Damage during delivery | 2
| | Day of Delivery - Status | 41
| | Delayed Delivery (Furniture) | 23
| | Delayed Delivery (HH) | 3
| | Delivery Status | 48
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 10
| | Product issue | 3
| | Refunds after Return | 4
| | Return Request Initiation | 3
Customer Services Total | | | 211
No Answer | No Answer | (blank) | 3
| | No Answer | 5
No Answer Total | | | 8
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 6
| | Offers | 18
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 2
| | Return Policy | 3
| Product Related | (blank) | 3
| | Product Specification | 20
PreSales Total | | | 68
Grand Total | | | 287

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 2 | 1 | 0 | 3 | 0 | 0 | 6
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 3 | 1 | 1 | 4 | 0 | 1 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 17 | 18
Hasan Nour | 18 | 18 | 1 | 5 | 4 | 32 | 78
Malek Hosan | 0 | 1 | 0 | 3 | 0 | 11 | 15
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 7 | 6 | 2 | 3 | 4 | 11 | 33
Ali hazzaa | 5 | 5 | 2 | 5 | 6 | 5 | 28
Shaha alsubaie | 6 | 6 | 0 | 3 | 0 | 5 | 20
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 2 | 3
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 2 | 3
Mohiuddin Lsm | 9 | 3 | 1 | 5 | 6 | 5 | 29
Ebrahim Qasem | 0 | 0 | 4 | 2 | 1 | 1 | 8
! Hassan Saeed | 1 | 0 | 0 | 4 | 4 | 4 | 13
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 5 | 1 | 0 | 1 | 1 | 0 | 8
Asma Alotaibi | 4 | 0 | 0 | 0 | 1 | 0 | 5
Ali Ibraheem | 14 | 0 | 1 | 2 | 0 | 0 | 17
Syed Ataullah | 0 | 3 | 3 | 3 | 0 | 0 | 9
Rayan Suliman | 13 | 0 | 0 | 0 | 0 | 0 | 13
Grand Total | 82 | 44 | 14 | 37 | 28 | 97 | 302

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 3 | 0 | 0 | 0 | 8 | 11
Hasan Nour | 7 | 0 | 6 | 8 | 6 | 10 | 37
Javed Aslam | 3 | 5 | 0 | 1 | 0 | 2 | 11
Syed Ataullah | 5 | 0 | 0 | 0 | 0 | 1 | 6
Abdulaziz Albishr | 0 | 0 | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ali hazzaa | 8 | 0 | 1 | 0 | 0 | 0 | 9
Samer Salmeh | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 7 | 0 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 36 | 9 | 8 | 11 | 6 | 21 | 91

Please feel free to reach out for any further clarifications.