Subject: Daily performance summary for LiveSalesman team for Jan 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Jan 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 1 | 20 | 0 | 0 | 37
Raghwendra Pratap Singh | 0 | 0 | 46 | 0 | 10 | 56
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 6 | 26 | 0 | 7 | 39
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 1 | 8 | 0 | 8 | 17
Amir Aziz | 4 | 0 | 0 | 8 | 0 | 12
Abu Sufian | 0 | 4 | 36 | 0 | 0 | 40
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 7 | 63 | 0 | 4 | 74
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 4 | 4
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 20 | 199 | 8 | 33 | 280

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 70
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 17
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 1
Customer Services Total | | | 103
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | Other Enquiry | (blank) | 5
| | Offers | 5
| | Store Availability | 9
| Product Related | Product Specification | 55
PreSales Total | | | 74
Grand Total | | | 181

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 1 | 1 | 1 | 10
Ankit Kumar | 0 | 0 | 0 | 0 | 2 | 0 | 2
Malek Hosan | 3 | 0 | 5 | 4 | 0 | 0 | 12
Syed Ataullah | 1 | 1 | 0 | 4 | 0 | 0 | 6
Mohammed Ali | 9 | 6 | 3 | 1 | 0 | 0 | 19
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 8 | 8 | 10 | 3 | 1 | 53

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 3 | 1 | 1 | 3 | 1 | 31 | 40
Abu Sufian | 8 | 4 | 1 | 4 | 3 | 23 | 43
Waseem Ahemad . Khan | 14 | 5 | 1 | 5 | 2 | 11 | 38
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Jok Kuol | 5 | 0 | 1 | 0 | 2 | 7 | 15
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 7 | 4 | 8 | 21
Raghwendra Pratap Singh | 0 | 1 | 2 | 2 | 2 | 2 | 9
Alhamzi Mohammed | 2 | 4 | 3 | 0 | 2 | 0 | 11
Doaa Almutawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 34 | 17 | 9 | 21 | 16 | 92 | 189

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 5 | 9
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 2 | 8
Mohammed Ali | 3 | 1 | 0 | 0 | 2 | 10 | 16
Murtaza Kutiyanawala | 5 | 0 | 0 | 1 | 0 | 18 | 24
Jok Kuol | 6 | 3 | 0 | 6 | 6 | 6 | 27
Raghwendra Pratap Singh | 3 | 0 | 0 | 2 | 2 | 3 | 10
Waseem Ahemad . Khan | 1 | 0 | 1 | 1 | 0 | 1 | 4
Hasan Nour | 1 | 0 | 0 | 1 | 2 | 0 | 4
Grand Total | 29 | 4 | 1 | 11 | 12 | 45 | 102

Please feel free to reach out for any further clarifications.