Subject: Chat Audit Colo
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 20 Jan 2022 05:26:11 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: R50YPQLRY9 (Jason): Chat was handled professionally and as per the process guidelines. 

Chat ID: R53ZU2KNXJ (Harsh): Incomplete chat, customer left chat after initial response. 

Chat ID: R54ZD4NW68 ( Harsh ): Incomplete chat, customer left chat without any response. 

Chat ID: R55ZOBILBM ( Harsh ): Chat was handled very professionally and answered customers' queries promptly. 

Chat ID: R6A067F3T1 (Brandon): Chat was handled well as per the process however the response should have been : Are you interested in any of the services we provide? [ https://www.colocationamerica.com/services | https://www.colocationamerica.com/services ] 

Thanks and Regards, 
Amit