Subject: Tech Support Candidate - Shubham Raghav
From: Shubham Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 06:47:32 -0500

| | Tech Support Test

Name | Shubham Raghav
E-mail | [email-masked]
Phone Number | (+91) 8650440027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techvisor services pvt.ltd | Service desk engineer | 15Jan | 12000/-
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to check the internet connection is properly connected or not.

If connection is okk then we clear the browser history or we also clear the cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we open the speaker Bluetooth.
Then we open the phone Bluetooth and search the device we connect.
When the phone find the device we connect then we select the device and paired with that device.

What according to you makes you a good candidate for customer service or technical support job?

1-we must have good listening skill.
2-we must have good communication skill.
3-Technical knowledge is also very important.
4-we must have the courage to do the work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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