Subject: Tech Support Candidate - shraddha sharma
From: shraddha sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 03:49:45 -0500

| | Tech Support Test

Name | shraddha sharma
E-mail | [email-masked]
Phone Number | (+91) 8802828673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global Upside India Pvt. Ltd | Technical Executive | | 31000
Previous Employer 1 | Hays Bussniess Solution | Technical Compliance officer | Aug19 |
Previous Employer 2 | Hays Busniess Solution | SME | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the problem type which type of error I am receiving. Is the error that is occurring from the client-side and the server-side error. If I am receiving 500 Rang errors. So, it is a serverside error. So we will connect with the DevOps team to resolve the issue. And if the error type range is 400, 404 is not found, Java Script issue, Library issue, Third Patry API issue, And then I will then in Console and accordingly, we will connect with Development team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open settings in Mobile
Then Go to Connections
Then turned On Bluetooth
Then Turned ON Bluetooth speaker Device.
Connect with Device name which is receiving in Mobile
And now your device is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I am always ready for new challenges and always provide good Technical support to clients and I learned new things every day.In Technical work, you will always find new issue types and you can polish your Tech Skills. I have good knowledge of SQL i do testing also.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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