Subject: Tech Support Candidate - VISHAL RAJ
From: VISHAL RAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 01:04:42 -0500

| | Tech Support Test

Name | VISHAL RAJ
E-mail | [email-masked]
Phone Number | (+91) 9557257465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gaziabaad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | PayMe India | CS EXECUTIVE | 9-10-2021 | 14K
Previous Employer 2 | I ENERGIZER | TCH SPP. ENG. | 8-07-2020 | 18K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

FIRST STEP - BY REFRESHING THE WEB PAGE
SECOND STEP- BY DOING CLEAR CACHE
THIRD STEP - IF STILL, PROBLEM EXIST YOU HAVE TO DISABLE THIRD PARTY EXTENSION AFTER THAT RESTART YOUR PC AND TRY TO OPEN YOUR WEB PAGE

Please list the steps to connect a Bluetooth speaker to your mobile phone. | OPEN THE BLUETOOTH OF YOUR MOBILE PHONE SEARCH FOR YOUR SPEAKER BLUETOOTH NAME AND THEN CLICK ON YOUR PARTICULAR DEVICE BY WHICH YOU HAVE TO CONNECT YOUR MOBILE PHONE AND CLICK ON THE PAIR OPTION AFTER CLICKING ON THIS OPTION BOTH THE DEVICES WILL GET CONNECTED
What according to you makes you a good candidate for customer service or technical support job? | SEE I HAVE LOTS OF THINGS TO SAY BUT MY MAIN STRENGTH IS I AM A VERY GOOD LISTENER AND MANAGE MY CUSTOMERS POLITELY AND POSITIVELY. I CAN LEARN NEW THINGS EASILY IN A SHORT PERIOD. MY MAIN PRIORITY IS TO COMPLETE ALL TASKS GIVEN BY MY SENIOR MANAGER.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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