Subject: Tech Support Candidate - Abhishek Singh Kaurav
From: Abhishek Singh Kaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Jan 2022 23:36:30 -0500

| | Tech Support Test

Name | Abhishek Singh Kaurav
E-mail | [email-masked]
Phone Number | (474005) 9098361407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Empirical solution pvt.ltd. | Associate Engineer | 1 year 3 month | 27000 / month
Previous Employer 1 | SAVS | Technician | 1 year | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends on error, if error 304 that means client didn't get response from other side. It does get in problem of internet connection. Other circumstances may be like Lan cable was not connecting, Firewall get on or other things.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to the taskbar will do on to bluetooth after on bluetooth then check the which device have to connect in the bluetooth after all gonna then connect to Bluetooth devices.
What according to you makes you a good candidate for customer service or technical support job? | First Priority there come to the To reduce the problem in minimum time, handled tk customer with potential behavior.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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