Subject: Daily performance summary for LiveSalesman team for Jan 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 Jan 2022 09:05:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
! Hassan Saeed | 0 | 3 | 11 | 1 | 15
Khaled Sufian | 0 | 0 | 23 | 1 | 24
Mohiuddin Lsm | 0 | 0 | 54 | 4 | 58
Hasan Nour | 0 | 1 | 0 | 3 | 4
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 5 | 11 | 5 | 21
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 19 | 23 | 6 | 48
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 34 | 2 | 36
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 43 | 4 | 47
Naji Shabanh | 0 | 0 | 23 | 6 | 29
Rayan Suliman | 0 | 0 | 31 | 10 | 41
Shaha alsubaie | 0 | 0 | 25 | 7 | 32
Syed Ataullah | 0 | 0 | 4 | 0 | 4
Grand Total | 0 | 30 | 283 | 49 | 362

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 84
| Delivery Related | (blank) | 15
| | Day of Delivery - Status | 18
| | Delayed Delivery (Furniture) | 12
| | Delivery Status | 35
| | Missing items\parts | 4
| | Partial Delivery | 1
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 11
| Refunds and Cancelations | (blank) | 6
| | Cancelation | 5
| | Product issue | 3
| | Refunds after Return | 5
| | Return Request Initiation | 3
Customer Services Total | | | 205
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 51
No Answer | No Answer | No Answer | 50
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 2
| | Offers | 17
| | Payment Methods | 1
| | Store Availability | 5
| | Website/App Issues | 1
| Policy Related | (blank) | 1
| | Delivery Time | 2
| Product Related | (blank) | 3
| | Product Specification | 25
PreSales Total | | | 60
Grand Total | | | 317

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 1 | 1 | 2 | 0 | 0 | 4
Malek Hosan | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 2 | 2 | 0 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 26 | 9 | 1 | 4 | 8 | 30 | 78
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 17 | 18
Malek Hosan | 1 | 0 | 0 | 3 | 0 | 10 | 14
Naji Shabanh | 10 | 3 | 2 | 6 | 3 | 11 | 35
Ali hazzaa | 4 | 6 | 2 | 4 | 7 | 5 | 28
Shaha alsubaie | 15 | 5 | 2 | 1 | 0 | 5 | 28
Khaled Sufian | 1 | 0 | 0 | 0 | 1 | 2 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 10 | 1 | 1 | 5 | 6 | 6 | 29
Ebrahim Qasem | 0 | 4 | 0 | 1 | 1 | 1 | 7
! Hassan Saeed | 2 | 0 | 2 | 2 | 5 | 3 | 14
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 0 | 1 | 1 | 0 | 1 | 0 | 3
Ali Ibraheem | 12 | 1 | 0 | 2 | 0 | 0 | 15
Syed Ataullah | 2 | 4 | 3 | 1 | 0 | 0 | 10
Asma Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Rayan Suliman | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 98 | 34 | 14 | 30 | 32 | 93 | 301

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 2 | 0 | 0 | 0 | 8 | 11
Javed Aslam | 6 | 1 | 0 | 1 | 0 | 3 | 11
Hasan Nour | 6 | 5 | 4 | 10 | 5 | 9 | 39
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 1 | 3
Abdulaziz Albishr | 0 | 0 | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 0 | 0 | 1 | 0 | 0 | 0 | 1
Doaa Almutawa | 0 | 0 | 1 | 0 | 0 | 0 | 1
Samer Salmeh | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ali hazzaa | 5 | 0 | 0 | 0 | 0 | 0 | 5
! Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ali Ibraheem | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 34 | 9 | 6 | 12 | 5 | 22 | 88

Please feel free to reach out for any further clarifications.